Verizon FiOS Sucks

After Verizon was unable to recapture my phone number in time for Christmas the following things have happened on December 26th & 27th:

I received communication from Verizon Executive Customer Relations that they are going to facilitate fixing my problem.
Verizon has created a standard (copper) telephone account using my home phone number. Unfortunately copper phone [...]

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This blog was mainly created as an outlet for the frustration I feel at how Verizon has treated me. I was also cautiously hopeful that the transparency of the Internet would pressure Verizon to rectify my situation and get my phone number back. For this to occur, my story of how Verizon FiOS [...]

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Still 9 days without a working phone number. After finally being contacted by Verizon last Friday, I tried calling back on Christmas Eve morning. The customer service representative that initially called me was out for the holidays but left the name of a co-worker on her answering machine. I called her and [...]

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Quick post to bring up to date on where we stand since my Verizon FiOS triple play order caused my number to be disconnected. First, I shouldn’t have been so hopeful that Vonage could help. I got an email from them stating:

Your number has ported out to Verizon. To bring the number [...]

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Well - there has been some progress and some regression over the last 30 hours (It has now been nearly 4 days since my lost Verizon Triple Play Order resulted in Verizon slamming me and disconnecting my phone service. First the progress - my story has had great exposure on the Internet after being [...]

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It may not have been a FiOS Triple Play order and it certainly wasn’t the only factor but it certainly looks like my story contributed to Verizon FiOS losing an order! Just goes to show you how, in less than 72 hours the transparency of the Internet can impact the bottom line of Verizon!
Read [...]

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It has now been nearly 72 hours since Verizon FiOS slammed me and then Verizon disconnected my phone so its time for an update:

Still no call investigating my Slamming claim. 2 business days down and 3 to go.
While Vonage has helpful and I was hopeful to get my phone service working is hasn’t happened [...]

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This post completes my experience up to the current time. Over the past 32 hours I have:

Not gotten any calls from any Verizon department (FiOS, Customer Support, Slamming team) that is going to investigate my claim of being slammed.
Repeatedly dialed my home phone number and either gotten the “Number has been disconnected” message or a [...]

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Date: December 18th, 2007
Time: 8:41 am
Vonage certainly has had some tough times recently. Between their falling stock price, numerous patent lawsuits, or past complaints about woeful customer service it can’t be a lot of fun being a Vonage employee these days. I personally have been a [...]

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Date: December 18th, 2007
Time: 8:00 AM
Per the instructions received from the Verizon FiOS Sales Office the night before I called the FiOS Encore Support at 8:00 AM. I am connected with Mrs. Carbajal who identifies herself as a supervisor.
I explain to Mrs. Carbajal everything that happened and that [...]

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