Before I get into what happened to me - I want to talk about Customer Service and the Internet. The Internet has made customer service much more transparent which is fantastic. Here are some examples of how customer service transparency has changed my views of what it is and what is should be:
- I read Seth Godin’s Blog and he frequently posts about customer service topics.
- I follow Jeff Jarvis‘ Dell Hell from beginning to end.
- I laugh when Consumerist posts video evidence of a Comcast technician falling asleep on the customer’s couch.
Without the Internet this transparency wouldn’t exist and I wouldn’t have information (both good & bad, accurate and false) to form my opinion about these companies and their practices in dealing with the people that matter…their customers. I love having all this information to consume so that I can form my own opinion.
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1 Did VerizonFiOSHelp.com cost Verizon a FiOS Triple Play order? | Verizon FiOS Sucks // Jan 30, 2008 at 10:54 am
[...] contributed to Verizon FiOS losing an order! Just goes to show you how, in less than 72 hours the transparency of the Internet can impact the bottom line of Verizon! Read how this site cost Verizon FiOS a lost [...]
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