Verizon FiOS Sucks

My Lost Triple Play Order, Disconnection and Customer Service Nightmare

Verizon FiOS Customer Service Hell

Lots of Internet buzz but my Verizon phone situation is getting worse!

December 21st, 2007 · No Comments

Well - there has been some progress and some regression over the last 30 hours (It has now been nearly 4 days since my lost Verizon Triple Play Order resulted in Verizon slamming me and disconnecting my phone service. First the progress - my story has had great exposure on the Internet after being live with the site for only 3 days:

  • Consumerist has written a great summary of the Verizon FiOS Triple Play Slamming and Disconnection saga - you can always count Consumerist to help a consumer make their voice heard.
  • DSLReports, the site that is the “largest online community based on interest in consumer broadband” also has written a brief summary of the blog which is driving a ton of interest.
  • Gotten emails from individual employees (not acting on behalf of the company) at Comcast and Vonage saying that I should contact them for help.
  • Google traffic continues to increase, so far the site has been found by people using the following keyword searches:

The bad news is that I called Vonage this morning. Like before, Vonage was both very concerned and helpful in trying to address my problem. However, the Vonage rep stated that “Verizon will not allow us to recapture the number” and that the “number is not in Verizon’s database to be recaptured.” They are continuing to investigate and have followed up with me twice via phone calls just to tell me that they are still trying to get more information. Thanks Vonage!

I am beginning to wonder if I should just bite the bullet and switch to a different number using a service like Grand Central. Can anyone (from Verizon or elsewhere) help me get my phone number back?

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