This blog was mainly created as an outlet for the frustration I feel at how Verizon has treated me. I was also cautiously hopeful that the transparency of the Internet would pressure Verizon to rectify my situation and get my phone number back. For this to occur, my story of how Verizon FiOS Lost My Triple Play Order, Installed FiOS without Scheduling, Transferred my Number to Verizon Phone Service without Permission and, finally, Verizon Disconnected my Phone needed an audience - one that I have summarized with the traffic stats (I use Google Analytics) and Internet exposure successes below:
- 3,164 visits in total to verizonfioshelp.com by 2,879 unique visitors.
- Average visitor spends 4 minutes and 11 seconds and views 4.12 pages on verizonfioshelp.com
- Fantastics exposure of my story on larger sites with summary articles on Consumerist and DSLReports.com. Also has been posted to personal blogs and Digg (although Digg hasn’t been very popular - If only Verizon had set my house on fire instead of disconnecting my phone).
- 204 visits from six different Internet Search Engines on 127 different keywords. I am especially pleased the top 10 keywords include many related to potential new sales so people are exposed to my story before making their own decision. Here are the Top 10 keywords driving traffic to the site:
- Verizon FiOS Triple Play - 1st Page on Google
- FiOS Sucks - 1st Page on Google
- FiOS Triple Play - 1st Page on Google
- Verizon FiOS - 10th Page on Google
- Verizon FiOS Sucks - 1st Page on Google
- Verizon FiOS Sales - 1st Page on Google
- Verizon FiOS Deal - 2nd Page on Google
- Verizon FiOS Triple - 1st Page on Google
- Verizon FiOS Customer Service - 2nd Page on Google
- FiOS Triple Play Cost - 1st page on Google
- At least 1 Verizon FiOS order was canceled in part due to reading my cautionary tale on this blog.
I am pretty pleased with how many people are reading my story since the site was only created 8 days ago. The results have been somewhat of a mixed bad, however. I am sure this attention has helped since I am probably talking to people at Verizon that never would have contacted me if I hadn’t published my entire situation on the Internet. On the other hand, my phone is still disconnected 9 days later with no end in site.
As always, if you are from Verizon and can help me get my number back then please email me.
1 response so far ↓
1 Sailaja // Dec 27, 2007 at 1:41 pm
I am not surprised that you have has such a terrible experience. However, let me tell you, other service providers are no better. I have similar issues with AT&T…especially since they acquired the Bell South.
It shocking how such large companies have such bad back office systems to manage customer orders and keep track of them.
It’s disgusting!!!
I hope Verizon compensates you and you get your phone service back.
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