Verizon FiOS Sucks

Date: December 17th, 2007
Time: After 6:00 PM
Of course - the Verizon FiOS customer support office is not open after 6:00 pm (why make it convenient for the customer?). I am left to call the Sales office to try and get help for my disconnected phone service. [...]

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Date: December 17, 2007
Time: 5:51 pm
At 5:51 PM while driving home from work I call my home phone number. I get the “Doo-Doo-Doo” tones and the kind woman’s voice telling me “The number you have called - Four One Zero…has been disconnected. Please check the number [...]

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Date: December 17th, 2007
Time: Between 4:00 pm and 6:00 PM
Sometime between the last call from my wife and before I leave work I place a call to my home phone number and the call is immediately put through to “Verizon Voicemail Sevice” - I hang up immediately knowing that there is [...]

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Date: December 17th, 2007
Had a busy rest of the day that Sunday and work on Monday so I didn’t think much about the previous day’s outdoor installation.
Just after 4:00 PM I get a call from my wife telling me that when she got back from picking the kids up at school there were 2 Verizon [...]

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Date: December 16th, 2007
Time: 9:00 am
Sunday morning, doing some work on the computer, TV on in the background. Decide to get some coffee and I look out my window at what do I see:

A truck with a Verizon FiOS and a phone number on the side [...]

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Dates: December 3rd - December 16th, 2007
After placing my order (and experiencing the joy), being told my order didn’t exist and refusing to reorder my Verizon FiOS Triple Play I don’t give it much more thought. I am not hearing anything from them, my order was lost in the aether and I am just [...]

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Dates: November 14th 2007, November 19th 2007, December 3rd, 2007.
I was so angry over my lost order (given the time it took me to complete my order) that I ignore 3 attempts by the Verizon FiOS sales department to reach me. The 3 attempts are as follows:

November 14th, 2007 at 6:07 PM - Verizon [...]

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Date: November 14th, 2007
Time: 6:30 am
I am getting concerned about the status of my Verizon FiOS Triple Play order. I haven’t received any emails or phone calls following up on my order and I am worried that maybe I missed something.
I decide to call Verizon [...]

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Date: November 7th, 2007
I am excited about my Verizon FiOS Triple Play Order and looking forward to the installation and having an upgraded HDTV picture. I have the following email exchange with a good friend that also recently got FiOS and had been raving about his picture quality and download speed. Click on [...]

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Date: November 7th, 2007
I had been considering ordering Verizon FiOS for some time. Some people in my cul-de-sac had ordered it and raved about the upgrade in picture quality over Comcast. I had been hesitant because Comcast had been giving me a really good deal for quite some time (Internet, [...]

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