Verizon FiOS Sucks

My Lost Triple Play Order, Disconnection and Customer Service Nightmare

Verizon FiOS Customer Service Hell

Entries from January 2008

Verizon FiOS Installation

January 30th, 2008 · 2 Comments

I am excited to report that I am proceeding with installation of the Verizon FiOS Triple Play service. I can’t comment about any details of the agreement with Verizon that allowed me to continue with installation (so please don’t ask), but am glad to be moving forward and getting the Verizon FiOS phone, TV and [...]

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Verizon FiOS Disconnect - 28 days later

January 14th, 2008 · 1 Comment

It has been 28 days since I Verizon FiOS Disconnected me and 10 days since I posted poll results regarding Verizon Customer Service.
Here is an update about my situation:

My Verizon FiOS Triple Play Order has still resulted in my phone service being crippled.
Verizon Customer Service wouldn’t help me on December 18th, 2007 because someone needed [...]

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Verizon Customer Service Poll Results

January 4th, 2008 · 6 Comments

After 100 votes (including my own) I stopped collecting responses to our first poll. Below is a link to the results:

I’ll let others draw their own conclusions and certainly this is not a scientific opinion poll but here is how it pertains to my situation:

93% (including my vote) believe that an order should be [...]

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Verizon FiOS still crippling my phone service - 16 days later.

January 3rd, 2008 · 6 Comments

Since Verizon Customer Service finally helped me on December 27th there has been no change in status at all:

It is 16 days later and my phone service is still crippled from the lost Verizon FiOS Triple Play Order, Unscheduled FiOS Installation followed by Verizon Slamming me and, finally, Verizon FiOS Disconnected my Telephone.  (Read about [...]

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