After 100 votes (including my own) I stopped collecting responses to our first poll. Below is a link to the results:
I’ll let others draw their own conclusions and certainly this is not a scientific opinion poll but here is how it pertains to my situation:
- 93% (including my vote) believe that an order should be able to transition from a 3rd-party order taker into Verizon’s Customer Service Systems within 1 week. 1 week is the amount of time between when I placed my Verizon FiOS Triple Play Order and when I called Verizon Customer Support and was told that my order didn’t exist.
- 84% believe that the order should be accessible by Verizon FiOS Customer Service within 24 hours of a 3rd party taking the order for Verizon.
So even though Verizon explained how this could happen because of the checks it seems from this (highly unscientific) poll that it doesn’t meet most customer’s expectations.
Plus, Verizon FiOS has still left me with crippled phone service.
6 responses so far ↓
1 ranjit // Jan 14, 2008 at 1:26 pm
cant get their customer service to answer and have a disconnect order processed for the past 4 days. one of the worst in the world. automated system doesnt even feature a disconnect option. this is by far the most crappiest ISP and TV service.
2 Stacy // Jan 28, 2008 at 1:59 pm
The fact is Verizon has no customer support at all! I have now been transfered from one rep to another for over 4 hours. I can honestly say that at this point verizon can come get there box from the middle of my street. I have been paying for services for 6 months now and still the DVR after 6 or 7 resets from verizons oh so wonderful techies has not worked. There have been several complaints logged in with Verizon about there DVR box. It turns off and wont record. I still have no resolution with this problem! All I can say is if you dont have it dont get it. Its a waste of money and time because when you have a problem with it Verizon doesnt want to hear about it.
3 Alma Dallas // Mar 10, 2008 at 4:12 pm
Hi, no complaints - many praises for the Tech Services. Only have a question. Received a new “router” which we installed but no one seems to know what we should do with the old non-working router. Have asked numerous Tech’s , been transferred many times but still no answer. We did not receive a label to return it, but do not want to throw it away unless instructed to do so. Please advise! Thank you.
4 Matt // Mar 11, 2008 at 12:20 pm
Hi Alma,
Thanks for commenting. I have added your question as a topic in the new help forum.
You can see this question by navigating to:
http://www.verizonfioshelp.com
Click on the board labeled “Verizon FiOS Customer Support”
Thanks,
Matt
5 Laurie O'Neill // Jun 4, 2008 at 8:57 am
FIOS tech did not finish installation and told me he had to leave because Verizon does not pay overtime. Told me another tech would be out to finish. For the next 48 hours, because no one came, I had no TV, no cable, no phone. About 19 calls to customer service got me nowhere on a weekend. One of the “supervisors” actually said “sorry for your trouble” and hung up on me. Now they say I will have a free month of service due to my trouble….let’s see….
6 Steve // Jul 29, 2008 at 6:59 am
I just canceled my FIOS install and switched back to Cablevision - I’ve had the worst experience spending hours with their customer no-service reps. The actual FIOS TV service is great, but they pulled the bait and switch with me on the free tv offer. Their bills are also undecipherable.
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