It has been 28 days since I Verizon FiOS Disconnected me and 10 days since I posted poll results regarding Verizon Customer Service.
Here is an update about my situation:
- My Verizon FiOS Triple Play Order has still resulted in my phone service being crippled.
- Verizon Customer Service wouldn’t help me on December 18th, 2007 because someone needed to investigate whether Verizon FiOS slammed me.
- They promised me that it would happen within 5 days.
- I got the “investigation” call for the first time on January 11th, 2008 - a mere 14 business days after the call. - Haven’t connected with the investigation department yet.
- Although Vonage promised me they would recapture my phone number by January 6th it still hasn’t happened. - I called them last week and they are saying that they can’t force the capture because their system still indicates that they control my phone number. My initial surprise with Vonage Customer Service appears to have been misguided. I am giving up on getting help from Vonage to resolve this situation.
- Verizon Executive Customer Service is trying to facilitate an mutually agreeable solution based on how badly my Triple Play Order was mishandled and the resulting disconnection of phone service. This has left me conflicted in that it is refreshing to deal with competent professionals that care about the customer experience while also discouraging that the general FiOS customer base gets such a different level of service.
- Traffic to the site has leveled off since initially getting a lot of Internet exposure regarding my situation. I have gotten a total of 5,347 visits and am still getting about 100 visits per day from Google and other search engines. The most popular searches that have lead to the site include:
Most of my initial frustration with Verizon FiOS is gone. I am hopeful that this experience will soon some to an end.
As always, please contact me with questions, help or concerns.
1 response so far ↓
1 mark // Jan 22, 2008 at 10:40 am
Here’s what I think about your so-called saga after reading the entire thing this morning — 1/22/08. I think that you are a self-proclaimed amateur internet marketer who is trying to supplement your primary income with blogging (since everybody says there is money to be made in blogging). I don’t doubt that you had problems with Verizon and I see how stirring it up on a blog will bring out other people who have experienced problems with Verizon. However, let’s not act like other cable companies, phone companies and satellite companies don’t screw over just as many people. I personally have had equal amount of issues with Verizon and Cablevison over the years. It seems that you need to draw out this situation because your one stroke of popularity in the blog world is built on this. What will you do when this problem is rectified and there is nothing more to post about? Will you switch the name of your blog to Ilovefios.com ? Your constant quotes of traffic statistics and site visits leads me to believe that you are now just milking it at the cost of others unfortunate experience. You obviously don’t even proofread your posts before putting them up as they are riddled wit typos. Wouldn’t clear concise posts about the facts be the best marketing anyway or do you not care because you really work for one of the cable companies?
I know, I know all the posters will think I work for Verizon. I don’t. I have Cablevision currently as I cannot get Fios in my area yet but most likely will convert at the time Fios is offered in my area. I will not place my order through FatWallet or any other third party vendor just to score an extra price reduction or gift card. I will call Verizon’s main number, will request an order # and ANSWER the phone when they call.
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