Verizon FiOS Sucks

Well - it’s long overdue but here is a review of my Verizon FiOS Installation:

Here was my final installation package:

• Verizon FiOS 15/15 Service
• Verizon FIOS Television Service with HBO, Showtime & Sports packages and 3 HD DVR’s and 1 HD STB
• Verizon FiOS Phone Service

Things that I liked:

• Excellent service with 2 technicians and a supervisor (If only every customer got this treatment Verizon would get high marks and start each FiOS relationship off on the right foot).
• Willingness to run the wiring where it needed to go and fully set up all of my set top boxes.
• Excellent HD picture quality (expected) and SD picture quality that was far superior to my old Comcast picture.
• Solid Internet speed that showed pretty close to 15/15 bandwidth.

Things that I didn’t like:

• The technicians could not get the Verizon FiOS HD DVR STB to play nice with my Samsung HDTV when using an HDMI connection.  They attempted to troubleshoot for quite some time until I eventually resolved the problem myself several weeks later.
• My Verizon FiOS telephone’s “Message Waiting” indicator light constantly blinks whether I have a message or not.  I have not yet found a solution to this problem.
• The base telephone package does not include Call Waiting ID.  I find this frustrating.

All in all I would say I am generally pretty happy with the features, especially the picture quality and my substantially improved upload speed.  The upload speed is great for uploading pictures and videos to my blog.  Even my wife noticed the improvement in SD picture quality after installation (which was unusual because she rarely notices anything about the TV except when it doesn’t work).

Post your own reviews or questions in the comments.