Verizon FiOS Sucks

Well - it’s long overdue but here is a review of my Verizon FiOS Installation:
Here was my final installation package:

Verizon FiOS 15/15 Service
Verizon FIOS Television Service with HBO, Showtime & Sports packages and 3 HD DVR’s and 1 HD STB
Verizon FiOS Phone Service

Things that I liked:

Excellent service with 2 technicians and a supervisor (If only [...]

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I am excited to report that I am proceeding with installation of the Verizon FiOS Triple Play service. I can’t comment about any details of the agreement with Verizon that allowed me to continue with installation (so please don’t ask), but am glad to be moving forward and getting the Verizon FiOS phone, TV and [...]

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It has been 28 days since I Verizon FiOS Disconnected me and 10 days since I posted poll results regarding Verizon Customer Service.
Here is an update about my situation:

My Verizon FiOS Triple Play Order has still resulted in my phone service being crippled.
Verizon Customer Service wouldn’t help me on December 18th, 2007 because someone needed [...]

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After 100 votes (including my own) I stopped collecting responses to our first poll. Below is a link to the results:

I’ll let others draw their own conclusions and certainly this is not a scientific opinion poll but here is how it pertains to my situation:

93% (including my vote) believe that an order should be [...]

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Since Verizon Customer Service finally helped me on December 27th there has been no change in status at all:

It is 16 days later and my phone service is still crippled from the lost Verizon FiOS Triple Play Order, Unscheduled FiOS Installation followed by Verizon Slamming me and, finally, Verizon FiOS Disconnected my Telephone.  (Read about [...]

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After Verizon was unable to recapture my phone number in time for Christmas the following things have happened on December 26th & 27th:

I received communication from Verizon Executive Customer Relations that they are going to facilitate fixing my problem.
Verizon has created a standard (copper) telephone account using my home phone number. Unfortunately copper phone [...]

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This blog was mainly created as an outlet for the frustration I feel at how Verizon has treated me. I was also cautiously hopeful that the transparency of the Internet would pressure Verizon to rectify my situation and get my phone number back. For this to occur, my story of how Verizon FiOS [...]

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Still 9 days without a working phone number. After finally being contacted by Verizon last Friday, I tried calling back on Christmas Eve morning. The customer service representative that initially called me was out for the holidays but left the name of a co-worker on her answering machine. I called her and [...]

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Quick post to bring up to date on where we stand since my Verizon FiOS triple play order caused my number to be disconnected. First, I shouldn’t have been so hopeful that Vonage could help. I got an email from them stating:

Your number has ported out to Verizon. To bring the number [...]

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Well - there has been some progress and some regression over the last 30 hours (It has now been nearly 4 days since my lost Verizon Triple Play Order resulted in Verizon slamming me and disconnecting my phone service. First the progress - my story has had great exposure on the Internet after being [...]

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