Verizon FiOS Sucks

It may not have been a FiOS Triple Play order and it certainly wasn’t the only factor but it certainly looks like my story contributed to Verizon FiOS losing an order! Just goes to show you how, in less than 72 hours the transparency of the Internet can impact the bottom line of Verizon!
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It has now been nearly 72 hours since Verizon FiOS slammed me and then Verizon disconnected my phone so its time for an update:

Still no call investigating my Slamming claim. 2 business days down and 3 to go.
While Vonage has helpful and I was hopeful to get my phone service working is hasn’t happened [...]

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This post completes my experience up to the current time. Over the past 32 hours I have:

Not gotten any calls from any Verizon department (FiOS, Customer Support, Slamming team) that is going to investigate my claim of being slammed.
Repeatedly dialed my home phone number and either gotten the “Number has been disconnected” message or a [...]

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Date: December 18th, 2007
Time: 8:41 am
Vonage certainly has had some tough times recently. Between their falling stock price, numerous patent lawsuits, or past complaints about woeful customer service it can’t be a lot of fun being a Vonage employee these days. I personally have been a [...]

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Date: December 18th, 2007
Time: 8:00 AM
Per the instructions received from the Verizon FiOS Sales Office the night before I called the FiOS Encore Support at 8:00 AM. I am connected with Mrs. Carbajal who identifies herself as a supervisor.
I explain to Mrs. Carbajal everything that happened and that [...]

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Date: December 17th, 2007
Time: After 6:00 PM
Of course - the Verizon FiOS customer support office is not open after 6:00 pm (why make it convenient for the customer?). I am left to call the Sales office to try and get help for my disconnected phone service. [...]

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Date: December 17, 2007
Time: 5:51 pm
At 5:51 PM while driving home from work I call my home phone number. I get the “Doo-Doo-Doo” tones and the kind woman’s voice telling me “The number you have called - Four One Zero…has been disconnected. Please check the number [...]

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Date: December 17th, 2007
Time: Between 4:00 pm and 6:00 PM
Sometime between the last call from my wife and before I leave work I place a call to my home phone number and the call is immediately put through to “Verizon Voicemail Sevice” - I hang up immediately knowing that there is [...]

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Date: December 17th, 2007
Had a busy rest of the day that Sunday and work on Monday so I didn’t think much about the previous day’s outdoor installation.
Just after 4:00 PM I get a call from my wife telling me that when she got back from picking the kids up at school there were 2 Verizon [...]

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Date: December 16th, 2007
Time: 9:00 am
Sunday morning, doing some work on the computer, TV on in the background. Decide to get some coffee and I look out my window at what do I see:

A truck with a Verizon FiOS and a phone number on the side [...]

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